Every word on record
Every call, text, email and chat is saved as a transcript in your dashboard, so you can see exactly what was said to each customer.
Built in Columbus, Ohio
Every call, text and email answered,
Every call, text and email answered,
even when you can't pick up
Front Desk sets up an assistant that answers your customers from information you approve. It books appointments, alerts you to anything urgent and hands the rest to your team.
Book a free auditCalls, texts, email and web chatYou approve every answer
Maple Row RentalsSample business · replies any time
11:42 PM
Live assistant with fictional sample info. Try it like a customer would.
Who it's for
Built for businesses that lose customers
Built for businesses that lose customers
when nobody answers
Student housing
It answers your calls, texts, emails and website chats from the listing info you approve. It books tours on your calendar and hands everything else to your team by morning.
Restoration
It picks up your emergency line, gets the address and what happened, and texts your on call technician right away. Routine questions and inspections get handled without waking anyone up.
Med spas
It replies to your ad leads, calls, texts and emails right away. It answers from your approved menu and books consultations while the lead is still interested.
One assistant, every channel
Your customers reach you
Your customers reach you
however they like
It answers from the same approved information everywhere, so every customer gets the same answer. Anything urgent reaches your phone right away, and everything else waits in one dashboard.
Phone callsTextsEmailWebsite chatAd lead forms
What it will never do
- Make up a price, policy or open time
- Pretend to be a person
- Answer outside the info you approved
- Ignore an emergency
Customers go with whoever answers first.Answer first, every time.
How it works
We set it up and run it for you
- 1
A free 20 minute audit
We look at how calls and messages reach you now and where they slip through.
- 2
We set it up for you
We load your services, prices and policies, connect your phone, email and website, and you approve every line.
- 3
You check one dashboard
Bookings, urgent alerts and every conversation in one place, plus a summary each morning.
Typical timeline: a free audit on day one, calls answered about 2 days later, and texting on once the US carriers approve your number, usually within 2 weeks.
Trust and privacy
Built to be trusted
Built to be trusted
with your customers
Only what you approve
It answers only from the information you approve, and your changes apply on the very next message. If something isn't in your info, it says your team will follow up.
Rules for your industry
Fair housing rules for landlords, no insurance talk for restoration and no medical advice for med spas, built in from day one.
Private by default
Only your team sees your conversations. We don't keep call audio, we don't sell personal information, and logins are protected with scrambled passwords.
Honest about being automated
It introduces itself as an automated assistant in its first reply, and anyone who asks for a person gets connected or a callback.
Texts that arrive
We register your texting with the US carriers, so your messages reach customers instead of getting filtered as spam.
Read our privacy policy and terms.
Who sets it up
A real person builds it,
A real person builds it,
tests it and answers your calls
Front Desk is run by Ian Law, an Ohio State student in Columbus who also works with businesses in the Bay Area. Ian sets up every client personally: he loads your information line by line, tests your line before it goes live, and checks every client's dashboard for anything that needs fixing. You get his direct number, not a ticket queue.
- Setup done for you, with every line approved by you
- Calls usually live about 2 days after your audit
- We reply to audit requests within one business day
FAQ
Questions owners ask us
Who is this for?
Businesses that lose customers when nobody answers: student housing landlords, water and fire restoration companies, and med spas. If that sounds like you in another industry, book an audit and we'll tell you honestly whether it fits.
Do I need new software or a new number?
No. Your carrier forwards the calls you miss, or every call, your email forwards to your assistant inbox, and you get one dashboard to see everything.
Will I know every time someone calls?
Yes. The moment each call ends you get a text and an email saying who called, what they wanted and what the assistant did.
Is my customers' information safe?
Every conversation is saved as text in your private dashboard, and only your team can see it. We don't keep call audio, we don't sell personal information, and we don't use advertising or tracking cookies.
What will it say to my customers?
Only what's in the information you approve. Anything else goes to your team with the customer's own words.
What if something is urgent?
It gives safety steps where they apply, texts your phone right away and can transfer the call to you.
Do customers know it's automated?
Yes. It says so in its first reply, and it connects anyone who asks for a person.
What does it cost?
It depends on your size and how many calls and messages you get. You get a flat quote on the audit call, and the audit is free.
Free audit
See where your calls and messages slip through
In 20 minutes we'll look at how customers reach you now, then show the assistant answering with your own information.
- Free 20 minute audit, by phone or video
- A live demo with your own information
- No contract to see it work